Originally Posted by stut
I have received a new card, but it is at the wrong status level (basic, not gold).
My SPG account has been updated today with my Moments points and gold status, but not the qualifying stays.
You might want to call the Customer Contact Center nearest you and make some inquiries.
Best of luck.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]