Originally Posted by Donna D
So wouldn't the proper solution to their problem be that if someone did not have a receipt, they THEN add the 9.50 to the rental, rather than hassling their previously loyal business renters or ripping off the unsuspecting.
That would be the ethical solution, but given Budget has language on their contract that there is a "$9.50 surcharge for driving less than 75 miles" they have themselves legally covered. Screw the customer.
I say screw Budget.