Sorry to hijack the thread.
Anyway, my wife called and they asked the flight number. The person she spoke to asked if she was complaining about the flight being diverted or the comments the FA made!!!! Apparently they had enough complaints that there was a record attached to her flight number about it. 15,000 miles were deposited in her account within an hour. I don't know if the miles were deposited automatically as sometimes happens or by the customer service rep she spoke to.