Originally Posted by BigBopper
My wifes flight from ORD to Westchester (NY) was diverted to Albany after a 7 hour mechanical delay. They arrived at 1am, the airport was closed. No rental cars, no food, no AA employees. They were forced to pay for the hotels but AA agreed to reimburse. She finally got home around 3pm Monday.
To make things worse, the FA announced "if we take off today we're all going to die"......15 minutes later the flight took off.
I would have gotten off the plane and demanded a supervisor.
Absolutely inexcusable.