From my Traveladvisor post:

I booked a stay at this hotel for the final night of my week long trip to Italy, hoping to finish the trip in 5 star luxury before having to sit crammed in couch for 8 hours. I paid significantly more for this hotel than others that were avalible, because I have always had good experiences with Starwood properties. When I made the reservation, I made a request for a Non-Smoking room. A week before my visit, I called and confirmed that I would receive a non-smoking room. I called AGAIN 2 days before my arrival to make SURE that I would be getting a non-smoking room. When I arrived at the hotel, I was told that although I had requested a non-smoking room, none were avalible in the entire hotel for that night, and I would have to stay in a smoking room. This alone was enough to make my stay non-pleasurable, however this was the least of the problems on my stay. Upon arrival in my room, I discovered CAKED dirt on the carpet along ALL of the walls, enough that just rubbing your finger on the carpet would make your finger black. The door to my room was worn down at least 1/4 inch to the bare wood in one place, and next to the lock was a large hole that exposed the entire device. The TV in the room did not work until it was unplugged and 'rebooted', and the phones never worked at all. Upon complaints, all I could get was a verbal "I'm sorry, we are fully booked", but no offer for any compensation or solution. It was only upon complaining to Starwood Corporate that I was offered SPG points to "compensate" me for my "unfortunate experience", and they now deny that I ever was confirmed as non-smoking. I would stay FAR away from this property, as the Sol Media, where I stayed for the first night of my trip was 200% better than this property.