Originally Posted by bealine
Of course, the problem is that we have no way of knowing what sparked this off! I agree, most cardholders (let alone Golds and Silvers) know the score! As far as I can see:
1. Gentleman had too much to drink, popped the wrong pills or taken a combination of both which reacted badly.
2. Airline's staff elsewhere (check-in, gate, ticket desk or telephone reservations) had done something to upset him.
3. Airport Security or other airport staff may have upset him.
4. He may have received bad news - being sacked or being made redundant or his firm is facing investigation by VAT "hit squad" or other issues to set the pulse racing and the adrenalin flowing!
5. The other possibility is that the Gentleman may have been on the verge of a nervous breakdown! In which case, he needs help!
Whatever it is, as Pucci says, nasty situations can often be defused if there is sufficient time. On Short Haul At Gatwick (delightfully known as SHAG!) the crews are far too busy!
In any event, if there are mitigating circumstances then I'm sure the Executive Club would consider the facts carefully. I don't believe they would ever take drastic action without informing the customer!
Well as I have said befoire one should be pleasant and nice to all as it reaps its own rewards. My wife and I were in the EDI Terraces before Xmas and when one of the staff cleared away our plates/glasses etc my wife just said 'thanks very much' and I thought the young woman was going to burst into tears as she said that hardly anyone says anything to them let alone 'thanks' and treats them like skivvies!! If that is true then shame on those who do not even acknowledge these hard working folk. One can complain in a pleasant way without resorting to swearing and intimidation here endeth the lesson
