PTS is lousy
I'm AMEX Platinum and have called the Platinum Travel Service (PTS) multiple times for quotes. What a joke! On cruises, car rentals, and limos I have been quoted prices significantly higher than the going rate found by the most simplest of searches. On top of that, their customer service is completely underwhelming.
The latest: I call PTS for a quote on a minivan rental in Mexico City. PTS quotes a best rate of $102./day. Fifteen seconds at expedia.com turns up a going rate of $67./day with Hertz. I've had similar experiences with cruises and quotes on limo service.
As if that isn’t enough, I’ve found PTS customer service to be average at best. The person I spoke to tonight at first told me that I was not Platinum (look again, please). This has been typical of the run-of-the-mill telephone CSR's I've encountered with PTS.
So far, I give PTS a grade of "F" - their service is completely forgettable and their rates have been downright awful. I'm I missing something? How can AMEX proudly advertise this "service"