Originally Posted by TWA Fan 1
Do you really think those consumers care about the warm sandwich or the plastic pillow? They just want cheap. And as soon as the competition is cheaper, they'll be ready to jump ship.
The consumer is also getting feed up with getting nothing from airlines and thier travel expereince degrading - of the legacy carriers Continental offers the most of the little things that make people happier or make the travel expereince more pleasent - people don't forget that either.
-Vincent