Originally Posted by tbogart

This is what CO writes on their website, with regards to complimentary upgrades:

Upgrades are processed nightly and confirmed in priority order using the following schedule:

- All Elite members on unrestricted Y fare class -- Beginning 5 calendar days before departure if an upgrade was not confirmed any time after ticketing

- Platinum Elite members on non-Y fare classes -- Beginning 5 calendar days before departure

- Gold Elite members on non-Y fare classes -- Beginning 3 calendar days before departure

- Silver Elite members on non-Y fare classes -- Beginning 1 calendar day before departure

When my upgrade didn't clear on the 5-day mark I called CO and they told me there were six FC seats available. My position is that when posting the above t&c they should honor them. I'm a Plat, there are plenty of seats left and still they didn't upgrade me. In my opinion that's a violation of their published policy.