Originally Posted by TWA Fan 1

The real issue was why the upgrades have become so much more difficult to acquire.

I believe the discussion has been enlightening and informative.

The bottom line is the flying 75,000 miles a year on CO does not have the same value it once did. Perhaps this change in strategy is necessary, as you assert, perhaps it is a mistake, as I have asserted.

Whatever the case, CO needs to address the quality of its coach cabin, especially on its trans-con flights.

Perhaps CO could re-configure some of its 737's to create more seat pitch in coach for these trans-con flights.

In any case, something has to be done to retain the 75,000 mile-a-year flyers who now feel that their loyalty is no longer valued (a warm sandwich and plastic pillow are not enough).

And that something will have to come in improvements in space in the coach cabin.