Well done Purserette! What a sterling response.

Wobbly, it's a shame that you've suffered what sounds like an uncomfortable experience in our Traveller Plus cabin - sorry to hear it.

A large part of the problem we have is that a lot of our passengers (particularly upgrades who aren't used to upgrades - i.e. invols due to oversales) don't know how to use the more "fancy" features of our seats and, as a result bits often break in WTP. I can't count the amount of times that I've had to un-jam the control from the arm of the seat, fiddle with the recline mechanism of the seat to make it go back and mess around with the hinge on the telly to keep it steady all because the previous passenger treated the chair like crap.

Engineering, sad to say, often don't get notified of these problems or simply don't have time to sort them before the aircraft's next flight so it's not uncommon for people to have problems with seats. Fortunately, we're 99% of the time able to move passengers to other seats in the same cabin to rectify the problem.

In your situation, however, the CSD was faced with a difficult decision. Either leave you where you were with the broken seat and try to ease the situation as much as possible (leaving you with the option of writing to the company and perhaps recieving compensation in some form), move just one of you to J leaving the other in the fully operational W seat OR move both of you to J.

In reality, the latter wouldn't really have been an option. It's just not easy to justify moving two people from W to J because one seat is broken. The middle would perhaps have been the better of the three, but that all depends on how you would feel about being split - you've already mentioned that you wouldn't have been happy about this (and weren't particularly, for the short time that you were split up). The first option, the one the CSD went for, is also very acceptable on the day. There's a limit to what can be done on a plane to fix these problems, but (and I'm sorry to say) moving two of you up would just be a little bit much.

We're of course unable to guarantee that two people can be seated together (seating is all subject to change, even after checkin (inc. OLCI or SSCI) so the CSD would have been perfectly able to move one of you to J but not the other.

For shame!!!!