The only time I tried to use this benefit was last year at the HI in Cairns. Worked beautifully. ^ The rep I got (in the Manila call centre), called and spoke to the hotel duty manager, explaining I was a Plat RA etc. She then connected me to him directly.

The manager was most friendly and even offered to guarantee an ocean view, non-smoking room for me! And the rate charged was most reasonable and very similar to the normal online rate at other available dates during that month.