Originally Posted by cpx
as i've said "if they allow you to add a couple of your phone numbers"
if you can add your personal number such as cell, it would be very
useful.
but if CO cant get the cards right, i'd dont think they can get the phone lines
in line.
Well, already when you punch in your OnePass info into the system most of the time it does a proper job of passing it along to the agent, adding ANI and CLI intergation would only be taking it one step further - usually an upgrade to the current system - well depending on what they have implemented...
-Vincent