VIP Desk provides my Concierge service as part of my Citi.You World Mastercard. I love them and they love me back, I know many of the frequently talked to concierges and they know me by voice much of the time. I use to to find out information on virtually anything, flowers, candy, movies, resturants and to make dinner reservation, appointments with the nail or hairplace. I use them as a 411 since they will also cnnect me for free. Need somethign research? no problem they'll do it.

Example: "Brad there is this resturant on 2nd ave between 10th and 11th next to a thai plce but I cant remember the name of it."

2 hours later - I have the name of it "Pangea."

Travel planning todays request was "When is it a good time to go to Warsaw" I had the info in my email box by end of day.

The Concierge service alone keeps me witht he card mainly because I don't want to switch to another service and have to re establish a relationship with all of them... I really don't use my card's points (which is blasphemy on FT I know...

-Vincent