Well, thanks for inquiring (or is that enquiring ) RichardMEL. It sounds like the agents there are getting the same message as agents here, even more so because non-published fares are more common there.

And thanks to everyone who participated in this thread. I'm interested in hearing about other airlines, not just UA.

I feel like I've really gotten an education, and I understand that's supposed to be good for me. If we can use this knoweldge to our advantage, maybe it will be. Till then, it just seems like a pain! (Hmm, not too much variety in the smilies. Kinda sad that AOL Instant Messenger has more, and cooler ones.)

Charles