Originally Posted by Guy Betsy
But let's just say theoretically, that on the day of your flight, that aircraft snagged, and CX decided to put you on another aircraft with no flat seats. What then? CX fulfilled their obligation and contract in taking you from A to B.. though of course having a flat seat is one of the perks of flying CX, but flat seat or not, the fare is exactly the same.
Rubbish.
Let's say that I decide to order a new notebook from Dell; I spend a lot of money and am expecting the most up-to-date model. Dell issues me a receipt for that computer. When the box arrives at my door and I open it, however, it turns out that they shipped me a similar model, but when I try to flip it open, it gets stuck halfway and won't move. I can see the screen, but I'm not happy.
Now, as a consumer, I should first contact Dell and give them a chance to make things right. Until I do so, my credit card issuer doesn't want to hear from me. If, however, Dell doesn't act, I would have no problem disputing the charge.
I fail to see how cigarman's case differs from this.