Originally Posted by LH-AC
I had a very frustrating experience with AC earlier this month.
I used my City Pass to go from LGA to YYZ (I upgraded to J class the day before)
Therein 'lies' the problem with 'City 'Pass' or whatever other pass AC wants to promote from time to time.
The concerage's job was to make things right! Did she do that or did she appease you?
Good thing you're home notwithstanding.
(negotiator)