From my experience, those of FTers and others, it is clear that KrisFlyer Membership Services is an abomination and the scourge of the SIA Group. Needless to say that in the area of FFP, SIA seems to have lost its way a long time ago.
I encourage FTers to band together!
No, not to fight SIA, but to set up a new KrisFlyer Membership Service Center.
http://www.singaporeair.com/saa/en_U...tactCentre.doc
Thankfully KMS will be replaced by October 2006.