Originally Posted by pinniped
Ordinarily, I'm like some of you in that I like looking for my own awards when they are available online. But I hate it when I physically have to call airlines on the phone - I mean I dread it worse that just about anything. This one involved some Asian partner airlines - not something that I could just query and book on AA.com or United.com. At least not in 2002.
Only reason I don't join them annually is because I haven't done a complicated multi-country / partner award lately. But if I ever have another one of these trips that requires manual intervention, I won't hesitate to call these guys...errr...girls and have them do the legwork.
Agreed. I am giving HP one shot to book my LAS-LJU trip (on NWA metal) for the DO out there. If they can't get it right, this will be the best $ I could ever consider spending.
This sounds like a great service if you enter it with the right expectations. It is just like signing up for a FFP - or isn't that what got us in this mess in the first place.