Originally Posted by Guy Betsy
Ok.. this will be a hot topic I see...
I really don't know what CX will say.. so like I said, let OP write in and see.
If it happened to me and I was op-up'd, I wouldn't dare make too much of a big deal.. because I would be embarrassed in the first place as the ISM would know that I was op'up'd from J. If the flight is really full, and I needed the sleep , I would try asking the ISM if they could switch seats with me - whether in J or even Y... well, ok, not Y as it would be better to sit upright in a F class seat than a Y class seat.
I wouldn't dare dispute the cc charge because it is not a valid complaint. I would however, tell CX that I didn't get my J class seat because I paid for a flat seat and I didn't get one.
But let's just say theoretically, that on the day of your flight, that aircraft snagged, and CX decided to put you on another aircraft with no flat seats. What then? CX fulfilled their obligation and contract in taking you from A to B.. though of course having a flat seat is one of the perks of flying CX, but flat seat or not, the fare is exactly the same.
We don't know exactly what CX will say or do... everything here is speculation. Now where are the "CX employees" when I need them here ?
Just write in and see... we may all be very surprised.
Let me answer that question with a real type example. If CX oversold and could not fly me and offerred to put me on BA in J class I would REFUSE. Your premise assumes I have to fly whatever CX wants me to. BA J class narrows in the middle of the seat, which is beyond stupid, since people are FAT in the middle. Yet it is wide at the top and bottom... go figure. Also BA has a wall at the end of the J seat 6 feet down. I am 6'5'. So basically I would refuse to fly BA. Now, if they sweetened the offer... who knows. If they said, we know Quantas is not as good, but fly them in J and we'd give you a voucher for $1000 US. I might do it. They point is
It is MY choice, NOT CX I am the paying customer. They can't just choose to substitute.
If you bought a Mercedes E class (mid level) car and when you went to pick it up they said, "Gee we sold too many" here is a Jaguar X type, is that okay? Both are mid range luxury cars, both are transportation. Both might cost the same. But, clearly it isn't...
When you buy a J seat, you are buying more than just "basic" transport. So absolutly you have a right to get what you agreed (contracted) to pay for.
I am stunned that you'd be embarrassed to complain to the ISM because she knew you had be upgraded. Why? You paid ALOT of money to fly in J. The person who SHOULD be embarrassed is the ISM for having a broken seat, Less than normal food selections, no duty free etc. HER employer sold something they couldn't deliver.