cigarman, I've found CX customer relations to be very defensive when it comes to complaints, and more often than not I don't even receive a reply, despite being MPC Diamond, so I don't know how they will react to this. I did have a somewhat similar situation recently on BA, when my F seat would not recline at all (it was paid F, however). BA sent me a voucher for a free return F ticket to any BA destination, which I thought was generous of them. I hope CX compensates you in a manner that leaves you satisfied. Good luck, and let us know how it turns out.