Originally Posted by cigarman
If you read my original post I clearly stated that the food wasn't a big compensation issue. I simply mentioned it because beyong the basic transportation there are only a few reasons why you pay extra for Business.
1) Size of seat (pitch and width)
2) Better food
3) Better service.
My point was I didn't get two out of three. And the service to me is the least important. The only reason I spent the big money for business was the seat width.
Second, I did not say disputing the charge was my first course of action. I simply answered a question from another poster about what I might do if CX was not responsive.
... and I was just responding to your very own post about the recline and food choice - in case CX does not do 'the right thing'.
As I said I am not too sure about the first item (recline) as I don't know the T&C
that well, but for the second item (food choice) I am sure it is not a valid argument to dispute the charge.
FWIW, I too would be furious if I have to bear a long haul in the fully upright position - even in F.