Originally Posted by Guy Betsy
I apologise if I may have sounded a bit off...
And yes, I did just wake up, thanks ! I'm in asia right now.
What I meant was that it is improper for you to dispute the charges to amex. You have already used your ticket.. and that is something to be said. If you dispute it.. well, you might be starting something you do not want to.
Basically - please do just write in, call CX and see what you're entitled to. Yes you were to be seated in J but was upgraded to F and you feel that you did not get treated the way you were expecting to.
But really, is it just because that asian carriers try to kow tow to their western clients that you feel justification that you could have received more after having received your upgrade?.. ok on a non working seat..
But did you even attempt to ask if you could change seat inflight .. did you tell the ISM that? Did you even communicate that you were not happy...
If they gave you only $50 voucher, that says to the CS department that it is a minor issue as far as the ISM is concerned...
But anyway... no matter how we feel is already justifiable or not, you will still write into CX Customer Relations. So just let us know what they say to you in return..
First to your question about changing seats. As I posted earlier EVERY seat was full. As I also mentioned the flight was weight restricted. There was no seat to switch to. None, ZERO, Zippo, NADA,NON, NILL
Second it seems almost racist in your post. You said, "But really, is it just because that asian carriers try to kow tow to their western clients that you feel justification that you could have received more after having received your upgrade?.. ok on a non working seat.."
I couldn't care less if the carrier is ASIAN, AFRICAN, NORTH AMERICAN or purple... If I pay big money for a seat. I want the seat to work. I don't see how the fact I am western has any bearing on the seat not working. They sold me a product that didn't work. How is that "Kow Tow"ing? It almost seems like you have some iissues or frustrations with non asians. Granted, I am sure you get your share a ridiculous posts from people asking for the moon for superficial problems. We get that all the time in my home forum of Continental. Nine out of ten times we tell them to forget it. However, some times they have a legitimate issue. And when you are 6 foot 5 inches tall and weigh 325 pounds. Trust me, seat size is beyond important.
You seem to feel just because I got an upgrade to more pitch, that there is no issue. If that is the case, why do airlines market "lay flat seats" verses seats that simply recline. Clearly the market and economics agree with me. Recline is a BIG deal.
Lastly I didn't ASK if you felt I was justified. I asked for the best way to approach CX. I respect different cultures and people. I do not want to be a "bull in the China shop" and offend them, and get nothing. I read your very helpful posts and guides on upgrades. I normally would have been begging for the FC upgrade. But after reading your advice, I did not. And it worked out. I was respecting the culture by coming here and asking how to approach the situation, instead of immediatly adopting a western approach. To refresh you memory here is my original first sentance:
"I had a big problem on my CX flight in paid J from CDG-HKG this week. I am curious on how to approach the situation. CX seems to do things "differently". I read this board about how not to ask for Upgrades etc. I want to handle this the smart way."