Originally Posted by StarG
Frankly I am not really sure about the recline as a basis for disputing your Amex charge, but for sure lack of food choices is not a valid argument IMO.
If you read my original post I clearly stated that the food wasn't a big compensation issue. I simply mentioned it because beyong the basic transportation there are only a few reasons why you pay extra for Business.
1) Size of seat (pitch and width)
2) Better food
3) Better service.
My point was I didn't get two out of three. And the service to me is the least important. The only reason I spent the big money for business was the seat width.
Second, I did not say disputing the charge was my first course of action. I simply answered a question from another poster about what I might do if CX was not responsive.