Originally Posted by Guy Betsy
You'll dispute the AMex charge because it's not what you paid for?????
Your charge is the right of passage from point of origin to destination. Which is what CX gave you. There was a seat. At least you didn't have to stand - because that would be a breach of contract. You got to sit down... even if slightly uncomfortable, from start to end.
If you were really that uncomfortable, you could have very well exchanged seats with someone in J who would have been more than happy to sit upright and enjoy all the perks and services just being in F class.
I wouldn't believe that CX would have let you go entirely hungry. They must have fed you something...
I agree with christep, that services relating to meals and inflight duty is beyond their control. Blame ground catering.
And you got upgraded from J which is what you paid for.. for better personal space in F even though there were some service issues...
You may try writing...to CS.. but trust me, they would know that you got the upgrade! So write fairly..
Boy, someone woke up on the wrong side of the bed didn't they?
First I did not say they didn't offer me any food. I also said it was a minor issue. Go read what I wrote.
Second heck yes I would dispute the charge. As far as your less than charitable response:
"Your charge is the right of passage from point of origin to destination. Which is what CX gave you. There was a seat. At least you didn't have to stand - because that would be a breach of contract. You got to sit down... even if slightly uncomfortable, from start to end."
That is completly off the mark. A coach seat comes with the pure transportation excuse. When you pay an extra $4000 US ($32,000 HKG) you sure expect a working seat that reclines. Clearly they are selling SOMETHING for the extra money. My point is it is either the seat, the food or something. I didn't get that "something" whatever you want to define it as.
And the seat was very uncomfortable. It was beyond vertical in a foward direction. Very uncomfortable for a person as tall as I. And it was impossible to sleep.
And I never contemplated trying to go to business and trade a broken seat for a working seat in business. It can't imagine anyone would make that trade, as they were all happily sleeping while reclined.
As for them willing to trade for the "perks and services" of First class, that directly contradicts that "Your charge is the right of passage from point of origin to destination". Which is it? Do I pay for perks? If so I didn't get them thus a compensation is due. If not, what would the people in business be trading for?
Lastly, You imply I would lie or mislead CX in any letter. That is offensive. You clearly see in my post I freely admitted to the upgrade. I never said, "I had first class etc". You said,"You may try writing...to CS.. but trust me, they would know that you got the upgrade! So write fairly.." To imply I wouldn't is offensive. I don't remind you to "tell the truth". It is understood that people SHOULD be honest. Thank you for treating me like I was somebody trying to rip off CX...
