As a Platinum Member I recently booked two reward rooms at a Downtown Courtyard in Chicago. We were on a high floor with adjoining rooms as I requested and had a good view. I've also requested this when staying elsewhere and have not had a problem, Regardless of what they tell you, the hotel, I believe, receives a reimbursement from Marriott for reward rooms. I also think that if the hotel reports a certain capacity the reimbursement from Marriott to the hotel goes up, but don't quote me on that. I know other loyalty programs increase the reimbursement to the hotel based upon occupancy. While the reimbursement may not garner the margin the hotel might receive, it is based on covering costs incurred. But isn't that why they only block off a certain number of reward rooms based on statistical usage and current reservations? If you want to book during peak days you pay a premium in points. So I think this is probably hotel management specific and the franchise should probably be reported to Marriott.