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Old Feb 21, 2006 | 8:13 pm
  #7  
cigarman
 
Join Date: May 2000
Location: Smoke filled room, TPA and FLL/MIA :UAL 1K and 2MM,AA EX PLAT and 2MM,Lifetime Plat Starwood
Posts: 4,318
Originally Posted by paisan96
I had exactly the same problem a year ago from HKG-LAX. I was sitting in 4A. What was your seat? After takeoff, I was horrified to find the seat wouldn't recline at all. In fact, it was in that slightly forward position you mentioned!

They gave me $250 in duty free coupons on the flight which I felt was an insult.

I wrote to Customer Service in HKG. They said the $250 was all I was getting.

I then wrote to the CEO, returning their lousy $250 coupons and said I felt really mistreated.

Customer service apologized and gave me 70,000 miles, which is good for a round trip upgrade from J to F. I thought this was fair.

I am a Diamond member. I don't know if this helped but being a Diamond member really doesn't count for much from my experience.

They should really do something for you. Since you are not a CX member, they can't give you miles but they can give you some free future upgrade certificates.
Let us know how your situation turns out.
Uh OH! I only got $50 in duty free coupons!
3 k was my seat.
I hope they do the "right" thing. If they don't I'll dispute the AMEX charge as not reciving what I paid for. Clearly without a recline and food choices, they wouldn't have much leg to stand on.
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