Originally Posted by RichardInSF
My experiences at the PHM have been totally opposite to the above poster's. Room stock is excellent in size and in ORIGINAL appointments but getting overdue for renovation. Service is absolutely terrible, approaching the catastrophe level on my last stay (which I have already discussed in another thread and won't revisit here).
Your post reminds me of your thread on this hotel from some time ago...all I will say is I have found Richard's posts to be of the utmost help in the past, so take his words as true. However I think it is fair to say that generally, there has been more praise for this property than criticism in the past on FT. Richard, they really need to make this right for you in some way, I still feel the pain is there for you!
