I think your information may be more on target.
A call to the Diamond desk was strangely met with an agent who said I have no idea of what we have in our hotels or what you are talking about
Without further word she transferred the call to guest assistance in Memphis who started guessing after looking at their website
She was clearly wrong if your information is right
This is one area that Starwood excels at over Hilton.
Defining exactly what those brand differences are.
Starwoods training is better with their agents and seems to have greater clarity in advertising. Which at the end of the day is clear in the consumer’s minds.
Hilton is a great company and it should clarify branded products/information in all areas of its website content and advertising more clearly.
It is fuzzy communication at present.Similar to fuzzy math
