Originally Posted by DoraTheExplorer
I would like you to know that I appreciate everything that all airline employees do to make my trip more comfortable. Customer service reps, ticket and gate agents, rampies, cleaners, mechanics, FAs and pilots, etc. If it weren't for their hard work, I could not get to where I need to go. The conscientious employees are the heart and soul of the airline.
Thanks and good luck to you!
EXACTLY!! And you don't make an airline a better one by cutting its heart and soul out! Negotiate better contracts with vendors. Pay management more-earthly salaries. Even institute austerity programs concerning certain supplies, but to continually cut salaries and workforce just diminishes the company's ability to satisfy customers. Remember: under-promise, but over-deliver! ^