Originally Posted by jaynyc

I had been incorrectly charged $100 for using miles within a week of the flight, when I had actually asked for the mileage upgrade 3 months prior to the flight. I call the PL desk. She said a refund would be sent to me shortly. That was in early January. Several weeks went by and, since no refund had been issued, I disputed the charge. Two weeks later I received the credit. Coincidence? I think not. Dispute the charge if you can. It seems to expedite your refund.