I stayed at the Great Eastern a few months ago and had expected a great trendy boutique hotel from their website. However, I was quite disappointed.

The first main problem is the room size - it's tiny. I had the second category, and I doubt the higher categories are much bigger. The rooms are cramped, and it's hard to navigate around the furniture. Had to change rooms due to outside street noise - the outside window couldn't shut properly.

The other main problem is the consistently subpar service throughout, from front desk to housekeeping to engineering. The staff appeared to be rather young and inexperienced, didn't seem to be empowered to make the right decisions or trained to handle adverse situations or correct the numerous problems I encountered throughout my 4-night stay.

The decor is fine and modern. Trendy in a way that's commonplace these days. Their gym is not bad and affords a decent workout. The other positive is that they offer Ren toiletries (like the Grand Hyatt Tokyo for their suites). In fact, this is supposedly ground zero for the Ren retail store chain, and they have a retail store on premise.

Overall, I'd say it's style over substance, and I wouldn't stay there again. Glad it's not branded Park Hyatt!