I spent 3 hours in line at AA in LHR on Sunday the 15th. I was headed to LAX through JFK. They claimed to have had a "major computer failure" however, the regulars in line said that this was quite normal. To top it off I ended up being so late that they escorted me via transport truck to the gate, then promptly lost my 5 bags and one car seat. I was traveling with my 2 (thank god they are angelic) children who went without all of their things until this morning when the surly AA man in a van brought my bags with various colors of tape holding them shut and and my hardcase samsonites dented.

More than you wanted to know? Sorry, I had to vent.