Are you surprised the picture of a whole page advertisement is created using a set created ad hoc (i.e in studio) ? I'm not. That page was purchased and I consider fine they recreated something anyway recorded and displayed during the program.
One thing is the visual evidence of a crewmember sleeping during a flight that ended with a crash and fatalities; an other is 'advertisement'.
You need to accept the captain statement if you do not like them, never fly with them again, there's a huge customer base to fish from.
From one part you have a company whose policy sounds like:
"Was your seat near a disgusting pool of smelling stuff, without a lifejacket and placed on a plane where you were delayed for 4 hours without any support and with a slide that seemed un-operational and all the FAs slept during the flight, that was boarded without a proper control between name on the ticket and name on the IDs ? If so, (but we anyway deny everything) shut up and do not fly with us any more. We not need you... there're anyway enough fools around"
vs.
"It was great, I had an almost free flight" and eventually the following closing sentence: "and the FAs were so kind, not like those of
[insert your local carrier name here] who do not even smiled when serving a glass of DP champagne in my last first class RTW"
I can avoid them, I'm very happy about avoiding them
but I'm lucky to have the choice of avoiding them and I can afford to pay for my leisure trips or use FFPs awards. A lot of EU guys can not and here it is.
A character (a bad one) in a book of fiction told you can squeeze money out of lower class guys (i.e. poor) because they have the need (of travel) and not the choice.