[QUOTE=kkua]I will offend many with this post, but hear me out.

Laziness is the rule of thumb b'cos their jobs are almost guaranteed till retirement. As a Malaysian ex-pat living in the US, I can only generalize that MH's back office staff is almost always inefficient back in my home country. The last time I looked back into the job market there (2004), the unwritten reverse affirmative action policy is still observed for preferred hiring of Bumiputra (native Muslims, not M'sians born of other ethnic groups).

With that in mind, their systems are still relying on paper ticketing and on tons of manual audits (hence, they can hire tons of cheap staff to push paper). I've been trying to purchase tickets on MH's website but their systems keep giving me errors. For the past 4 weeks, I've been trying with phone calls to their help desk for assistance. Now, I've resorted to help of relatives living in KUL to physically purchase my tickets.

[QUOTE]

It is indeed unfortunate that MH is unable to rid itself of inefficiencies. The Malaysian government had taken over its debts and absorbed losses on domestic flights (MH actually get paid to for domestic routes), allowing it a fresh start, and yet, it is still deeply mired in losses. They should end "lifetime" employment and cut the fats. They have an excellent product and services on board, but badly need better services in other areas.