When I used to fly MH between LAX and SIN, I had a couple of problems with MH depositing miles into the NW's account. Took a lot of phone calls and letters to get those miles. First time, they said certain ticket fares were not valid, but I printed off the website which did not indicate such (I said, now that was false marketing!). Second time, I submitted the boarding passes (and made copies for myself) to MA's office in SIN, and weeks later still no miles. In this instance, the MH csr in LA literally said too bad someone in KUL was slacking. Nothing he could do in the absence of real boarding passes (photocopies did not count).

In both instances, I wrote a strong letter to MH's LA office and made sure they saw that I had put cc to Department of Consumer Affairs, California at the bottom of the letter. Boom..voila...2 weeks later, the miles that they initally stated they couldn't give me appeared in my NW's account!

The point is that you have to be persistent with MH. Their cabin services are excellent but everything else moved real slow and sloppy sometimes.