The correspondence on the website really says it all. Once you've read it, the programme itself simply provides the pictures to back up the complaints. The complaints are a mixed bag - some have just been puffed up to fill out the programme, but others are more serious. The biggest problem with FR, though, is something that a programme like this can't really do more than hint at: It's the corporate culture, and the corrosive effect. The programme can't do more than to point at the occasional hole in the top piece of cheese - hole that every airline will have from time to time. It's the corporate culture which may - or may not - eventually result in all the other hidden holes in the hidden slices all lining up one day, and an aluminium shower being the end result.