Yes, sometimes I do encounter with a qualified and friendly staff at FB, but my feeling is that the level of servicel at FB fluctuates tremendously compared with the good old FD. In good old FD days, the whole system was organised in such a way that customers can trust the service provided by FD.
Frankly, I have a feeling that some staff at FB do not habe a clue about the programme. Certainly it may take some time to iron out this sort of problem.
Originally Posted by JC25
if you have such difficulties, don't hesitate, don't waiste you time and money,
ask her to call her supervisor. If it's too much long, cut the line and call again, you can be lucky to have a clever person...sure, they have some...