The hotel industry is just as competitive as ever, which is why I shudder at the thought of the slew of 'hidden' fees we see these days. At least they are now open about the energy surcharges, even though they are not called for in many markets where energy costs have not skyrocketed!

A recent article in the Iowa/Minnesota AAA Magazine about the Lincoln Highway talked about the demise of businesses along the old route as the interstate highway system developed and how these businesses, mainly hotels, have bounced back by catering to the business traveler with increased amenities and services, such as internet access and dual-line phone service. At no extra charge.

This type of service benefits the auto business traveler in smaller towns, but when this type of philosophy is adopted by the biggies it benefits everyone. IF YOU DON'T LIKE A BUSINESS PRACTICE, TELL THEM AND ALSO TALK WITH YOUR FEET. Take your business where they treat you with respect and assume you have some intelligence.