but perhaps the most alarming of all was the complete contempt that Ryanair staff seem to have for both their employer and their customers.
Because so many other companies staff members *never* complain about customers/their employers. I don't know what companies you've been working for, but they certainly haven't been anything like the ones I've been in...
As for the other incidents..it seems to me that Dispatches were trying to make them appear more sinister than they really were.