Definitely not the revalations I was expecting. I think Michael O'Leary will sleep a lot easier tonight having seen the video footage for the first time!

It is clear that the staff have complete contempt for the passangers, but this is obviously something that is handed down from senior management. The cabin crew are poorly trained, are paid a pathetic amount to do a hard job and often have to deal with the type of people who most of us would avoid in the street, never mind on an aeroplane. I used to fly with Ryanair on a weekly basis whenI worked in Paris as it was the quickest way for me to get back to Glasgow, but I hated every trip. The cabin crew were unpleasant and the fight to get to the front of the boarding queue was horrible! I wouldn't fly with them again, but for people who care about cheap fares, rather than service they obviously have a place.

Hopefully their service levels will improve following this documentary, but I think it's fair to say that Dispatches could do a documentary on any company and make them look as bad as Ryaniar did tonight...