Though programmes like this are specifically designed to generate knee jerk reactions against their subjects, (and i think the example given earlier was very good at getting across exactly how these programmes can do that) they can be useful in getting problem areas within public services reviewed. If they crews are so tired, so pushed, so constrained by their management to do the wrong thing then changes need to be made. I hope and hope that this will be the case and that effective and maintained improvements within ryanair's working policies, especially where safety is concerned, will be the result. My concern however is that i suspect the general public's memory of these types of infringments are a lot shorter than a terrorists.