10kster: It's nice to see your perspective and insight on the board.

I do, however, disagree that etix are easier to change than paper. I've had situations where I've had an eticket and the flight was canceled. About 140 people are now trying to get four agents to find them flights. Those with paper tickets were able to call the reservations line, get booked on another carrier's flight and walk straight over to the other carrier. Those with etickets had to wait in line to get a paper ticket that they could then take to another carrier. Of course, during the long wait, several flights that many of us could have been booked on departed. ... I will never get another eticket. They help airlines, they don't help passengers. BTW, many people on the board, including myself, have had success taking their paper tickets to another carrier without getting them endorsed.

I'm also curious about your statement that it's 120.20 that generally applies. I guess you disagree that Rule 240 is the agreement between passenger and airline (in the contract of carriage that each airline provides the DOT) and 120.20 is the agreement between airlines and has nothing to do with passengers? I've been researching this a bit more since the other thread and even travel attorney Al Anolik says it's 240 that applies to passengers - 120.20 is strictly between airlines.

Also, from what I understand these rules only apply on domestic flights. True? And if so, is there any contractual passenger protection on US-based carriers when a flight between the US and an international destination is canceled or severely delayed?

Thanks



[This message has been edited by letiole (edited 05-31-2001).]