You had a very postive trip report Nw 069 Trip Report posted. Any other bad experience on the flight that prompted a trip to the Taipei Northwest office?
Its good to know they have an excellent customer service there. The Northwest office in Shanghai is also quite customer service oriented as is the United office. My sisters United flight had a mechanical problem from San Farncisco to Tokyo that resulted in her arriving a day late to Shanghai and I visisted United's Shanghai office and they upgraded her to Business class on the return.
Originally Posted by mjcewl1284
I was sitting in the Northwest Office in Taipei looking for a compensation similar to my fiancee's from Continental and I was minding my own buisness and some gentleman starts complaining about how TPE only flies to KIX, not NRT anymore. So I was naturally curious
1. Why did NW discontinue TPE-NRT?
2. Will it continue?
3. Does this have anything to do with CI having increased flights (with CX and other regional Asian carriers) into NRT, making it difficult to compete?
4. I recall saving a few hundred flying through KIX instead of NRT on my way to America and vice versa, I just need someone to tell me if that made any sense, it's not a question.
Kudos to the people in the Northwest Office. They took good care of me, presenting me with vairous vouchers and such. Excellent customer service.