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Thread: Globe and Mail article: Aeroplan customers on hold? Your agent may be vacuuming
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Old Feb 8, 2006 | 11:22 am
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Letch
 
Join Date: Dec 2005
Location: NYC
Programs: Aeroplan SE (*A Gold), SPG Plat, Marriott Plat
Posts: 197
Globe and Mail article: Aeroplan customers on hold? Your agent may be vacuuming
http://www.theglobeandmail.com/servl...Story/Business



CALL CENTRES
Aeroplan customers on hold? Your agent may be vacuuming

BRENT JANG

TRANSPORTATION REPORTER

Turn on the coffee maker, grab the phone and tell the kids to keep the noise down; Aeroplan Income Fund is considering letting a large portion of its call centre agents work from home to cut office rental bills and other overhead expenses.

--edited down to one paragraph only as requested.
Last edited by Letch; Feb 8, 2006 at 5:55 pm
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