Originally Posted by familyflier
Weirdly enough I was about to ask the same thing tonight after searching today for flights from LHR to JNB and back. CO.com says yes to EQM's but the first phone agent said no. So, I tried the calling back repeatedly to the elite desk and final answer is: 8 agents say yes to EQM on VS and 9 agents say no. There probably were better things I could have done with my time and I look forward to getting this figured out.
That's hilarious - I wonder if CO would be forced to give you the EQM if you were to get the name of one of the agents who told you that you would get it.