<font face="Verdana, Arial, Helvetica" size="2">Originally posted by AA since 85:
My classic response was "What can I do for you?"</font>
Always a good idea when compaining. Figure out what would satisfy you, give a few suggestions how to change it, and the Customer Service Agents will thank you. If you want a free night, ask for it. If you want vouchers, ask for them. It never hurts to ask :-D