As someone who has worked for catalog sales, phone companies, and a brief stint for a reservation company as customer service agent for everyone them, most of these companies had only four of us handle all the major complaints.

We had two main types of complainers that we would keep track of between us. Those that were always demanding something when they wrote in, and those that did ask for something, but it was done in a pleasant way. The thrid was the ones that write to suggest ways to improve the company, and some of the suggestions we actually did.

It really helps it if you are nice when you write in. We would always go out of our way for the latter of the two main complainers. The ones who screamed in the letters were always worked last.

Why are you asking? Did you get some company upset at you, and they take away all your toys?

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axicano= A Chicano
Austin,TX Live Music Capitol of the World