My partner had a complaint with Canadian Airlines before it keeled over....

He spent TONS of time on the phone trying to solve an issue, and it never was solved.... We were given two tickets to anywhere in the world when we were bumped on an international Canadian flight, but it was impossible to use them... No matter where or when we tried to book, nothing was available... for a full year... We eventually threw the tickets away... They were useless...

A friend who worked for another airline looked up my partner's file on Canadian, and found that it said that my partner


"complains and gets upset" but "if you just let him complain while acting like you were agreeing with him" he would "calm down" and "wouldn't need to be dealt with" after that....

What a great thing to have in your file for everyone to see when you don't even know it's there....

When we found out, we stopped flying Canadian Airlines... and we all know what happened to them

OK, maybe not *just* cuz of us, but it felt like justice in the end when they went bankrupt....

KevinB