I have seen some reference to this and I asked for it when staying there for one night last August on award: butler service. The lady at the front desk had no idea what I was talking about, or acted as though she didn't.

I'm a plat and will be staying there for three nights in late April.

Has anyone any experience with the butler service at the St. Regis? If yes, how about on an award stay, or tips for getting this service on an award stay?